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TO HELP YOU MAKE YOUR DECISION

IMPORTANT ALLERGEN INFORMATION

Read Our Allergen Guide

Please take some time to read this important information, and please tell us about your allergies before ordering. Please also remember to check this guide every time, as our dish descriptions don’t always mention every single ingredient, and recipes do change from time to time. This guide has been developed to help you make a safe and informed choice about our food, but if you have any concerns, please talk to a member of our team, click on Contact Us on our website, or email contactus@thesheppey.co.uk.

How We Look After Our Customers With Allergies:

We want all of our customers to feel relaxed eating at The Sheppey Inn, so we take very seriously our responsibility towards looking after our guests with food allergies and dietary requirements.

We proactively ask customers about allergies and have allocated allergen managers to ensure a safe process, from order through to serving. We also provide allergen filtering through our website, with our digital menu.

Which allergens are covered within this guide?

This allergen guide covers the 14 allergens specified by the UK Food Information Regulations*. It lists what allergenic ingredients are contained in each of our dishes and shows which are suitable for vegan and vegetarian diets. We also include ‘may contain’ warnings from our suppliers** (where an allergen is not in a recipe or intentionally in a dish, but where the manufacturer believes that cross-contact may still be a risk).

However, please bear in mind that our busy kitchens handle numerous ingredients and allergens. Whilst we have controls in place to reduce the risk of cross-contact, it is not possible for us to guarantee that any of our dishes will be allergen-free. Unfortunately, allergen segregation is not possible in our fryers and boilers. This is detailed in the allergen guide, so please just check the comments on each dish before ordering.

Please note our dishes that do not have gluten-containing ingredients are always cooked separately to order, and although great care is taken to prevent cross-contact, none of our dishes are labelled gluten-free, so they may not be suitable for coeliacs.

Allergens contained within our condiments are not included in this information.

CROSS-CONTACT INFORMATION

Items fried in our fryers* may come into contact with: Celery, Crustaceans, Eggs, Fish, Gluten (Barley, Wheat), Milk, Molluscs, Mustard, Soya, Sulphites.*

We fry a range of items in our 4 separate fryers and are unfortunately unable to fry some items separately for customers with allergies and intolerances.

Please note that we do have separate vegetarian and non-vegetarian fryers, which both never have gluten-containing products cooked near them. However, these are in close proximity to each other, and we are therefore unable to guarantee full oil segregation.

In order to protect those with allergies, we have combined the cross-contact information from both the vegetarian and non-vegetarian fryers.

Vegan Dishes

Our vegan dishes are made with care to a vegan recipe. However, due to cross-contact at our suppliers and in our busy kitchens, these dishes are not necessarily suitable for those with allergies. Please refer to the allergen tables.

How can a dish be labelled vegan if it may contain milk, eggs, crustaceans, fish, or molluscs?

Vegan food can be prepared in factories and areas where products of animal origin may be present. This could mean that some vegan food products could unintentionally contain allergens. You can read more about this on the Food Standards Agency website.

* In accordance with the UK Food Information Regulations, only cashew nuts, almonds, hazelnuts, walnuts, Brazil nuts, pistachio nuts, macadamia nuts, and pecan nuts are covered under the “Tree nuts” column on our allergen guide; therefore, ingredients such as pine nuts (pine kernels) or chestnuts are not covered.

** Where a dish contains cereals containing gluten or tree nuts, please note additional “may contain” species are not covered.

ALLERGENS

FREQUENTLY ASKED QUESTIONS

Can you guarantee my food will be allergen free?

While we take every precaution to protect our guests, we cannot guarantee that any of our dishes are completely free from allergens. Our kitchen is a busy environment handling a wide variety of ingredients, meaning cross-contact is always a possibility. Additionally, because we share cooking equipment like fryers and boilers, we are unable to isolate items for individual allergy requests. We also transparently pass on any ‘may contain’ warnings provided by our suppliers where manufacturers indicate a risk of trace allergen presence

Do you pass on supplier ‘May Contain’ warnings?

Yes, supplier ‘may contain’ warnings are marked with on our Allergen matrix with a ± symbol . Due to the nature of our busy kitchen, we cannot guarantee complete allergen segregation, so please always consult our allergen guide. Note that for dishes containing gluten or tree nuts, individual additional ‘may contain’ species are not explicitly listed.

I’m allergic to dairy/milk, can I use the vegan menu?

Our vegan dishes are crafted with great care, but because our busy kitchen and our suppliers handle various ingredients, they may not be suitable for guests with severe food allergies. For your safety, please always cross-reference our detailed allergen tables before ordering.

I am Coeliac, what can I eat?

While none of our dishes are officially certified ‘gluten-free’ due to our busy kitchen environment, we offer a wide selection of dishes crafted with non-gluten-containing ingredients. From our specially battered fish using non-gluten flour to alternative breads and desserts, you’ll find plenty of delicious options. Please check our dedicated Non-Gluten menu tab for details.

Are you able to alter dishes to make it safe for my allergy?

Because we cook from fresh, we love tailoring dishes where we can. However, as part of our allergen safety policy, we are unable to modify dishes to remove specific allergens, as they can sometimes be hidden in foundational ingredients like stocks and sauces. Please use our allergen table to find a dish that is naturally suitable for you, and feel free to ask our team if you’d like to add or remove any safe, non-allergenic ingredients.

How will I know that the dish served to me is suitable for my allergy?

As long as you make us aware of your allergy when ordering, our kitchen takes extra care with your meal. Your dish will be brought directly to your table by an Allergen Manager to re-confirm your requirements. For your peace of mind, all dishes prepared for guests with allergies, vegans, and those requesting non-gluten options are clearly marked with an identifying sticker.

How can a dish be labelled Non-Gluten if it may contain cereals containing gluten?

Our Non-Gluten dishes are crafted using ingredients that do not intentionally contain gluten. However, because some ingredients carry manufacturer ‘may contain’ warnings and our busy kitchen handles gluten, we cannot guarantee zero cross-contact. For these reasons, we don’t label these dishes as ‘gluten-free,’ meaning they may not be suitable for those with coeliac disease.

I have a nut allergy. Which tree nuts are covered in the allergen guide?

Under the UK Food Information Regulations, the ‘tree nuts’ allergen category specifically covers almonds, hazelnuts, walnuts, cashews, Brazil nuts, pistachio nuts, macadamia nuts, and pecan nuts. Other culinary nuts or seeds—such as pine nuts (pine kernels) or chestnuts—fall outside these specific regulatory requirements.

If you are unable to find a dish suitable for your dietary requirements here, we advise you not to order. However, as you know more about your allergy than we do, we will leave it up to you if you want to proceed. Please bear in mind, though, that due to the seriousness of allergies and food intolerances, our restaurant team will not be able to help select dishes, and they do not hold full ingredient information on any other menu items. Alternatively, if you let our team know your dietary requirements in advance of your visit, they will try to help you with your dish choices.